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Ebuka John

Career

Experience

Health Informatics Officer → Technical Specialist → Senior Technical Specialist → Senior Service Desk Engineer → Automation, Cloud and Platform Engineering

  1. Littlefish UK Ltd

    NHS-facing managed service environment

    Progressed from Service Desk Engineer to Senior Service Desk Engineer in an NHS-facing managed service environment, with growing leadership and mentorship responsibility.

    1. Senior Service Desk Engineer

      Current role

      Leading enterprise application support, identity troubleshooting and infrastructure-adjacent service delivery for NHS-facing managed service operations, with responsibility for mentoring colleagues and supporting team leadership on complex incidents.

      • •Promoted internally to Senior Service Desk Engineer within the first year, reflecting strong incident ownership, escalation handling, service quality and performance in an NHS-facing managed service environment.
      • •Mentored service desk engineers on incident handling, escalation quality, documentation and ServiceNow workflows
      • •Supported team leadership through complex incident ownership, resolver coordination and knowledge sharing across managed service operations
      • •Identified and escalated a long-running ServiceNow reporting problem
      • •Worked within SLA-driven managed service operations, maintaining incident ownership, escalation quality and resolver coordination
      ServiceNowAzure ADWindows ServerActive DirectoryPowerShell
      Related project →

    2. Service Desk Engineer

      Promoted internally to Senior Service Desk Engineer

      Tier-2/3 support for enterprise applications, infrastructure incidents and access management across multi-site operations.

      • •Cross-team escalation and knowledge documentation
      • •Enterprise application and identity support across managed service operations
      ServiceNowMicrosoft 365ITSM

  2. CCFN

    Progressed from Technical Officer through two internal promotions while serving as Health Informatics Team Lead from October 2021 to April 2025, across EMR support, automation and multi-site system delivery.

    1. Senior Technical Specialist, Health Informatics

      1 yr 7 mosHybrid

      Health Informatics Team Lead · Promoted internally at the same employer

      Continued as Health Informatics Team Lead with expanded senior responsibilities, including district-level operations, 3rd-line support, automation and multi-site healthcare system ownership.

      • •Continued leading the Health Informatics team after promotion to Senior Technical Specialist, with expanded district-level oversight of technical operations, support delivery and system performance
      • •Delivered 3rd-line support for complex infrastructure, EMR platforms and multi-site clinical environments
      • •Automated scheduling, reporting and system notifications using n8n, reducing manual workload and improving operational efficiency
      • •Designed and maintained a healthcare appointment system that improved patient adherence by 80%
      • •Managed domain configurations, SSL certificates, backups, patching and system reliability across district facilities
      • •Mentored junior engineers, coordinated workload distribution and improved documentation and knowledge-sharing practices
      • •Collaborated with cross-functional teams to improve monitoring, alerting, reporting, service quality and response times
      OpenMRSn8nMySQLLinuxSSL/TLSREST APIs
      Related project →

    2. Technical Specialist, Health Informatics

      2 yrsHybrid

      Health Informatics Team Lead · Promoted internally at the same employer

      Appointed Health Informatics Team Lead with technical ownership of EMR platforms, reporting workflows and programme site operations across the health informatics function.

      • •Led the Health Informatics team, coordinating support delivery, workload distribution and technical operations across healthcare programme sites
      • •Supported EMR implementation, configuration, troubleshooting and reporting workflows across healthcare programme sites
      • •Provided technical support for users, data teams and clinical programme stakeholders
      • •Contributed to health information system reliability, data quality, reporting accuracy and operational support
      • •Worked with Microsoft Excel, Microsoft Exchange, SQL-based reporting, EMR platforms, data collection workflows and support documentation
      OpenMRSSQLMicrosoft ExchangeClinical workflows

    3. Technical Officer, Health Informatics

      11 mosHybrid

      Foundation role supporting health informatics programme operations, user support and reporting activities across healthcare delivery environments.

      • •Provided health informatics and technical support for programme operations, user support, reporting activities and system usage across healthcare delivery environments
      • •Supported data collection, system usage, troubleshooting, documentation and coordination with programme and facility teams
      OpenMRSSQLClinical workflows

  3. Foundation

    Health in a Box / National Hospital Abuja

    Application Support Analyst

    Foundation in hospital IT support and clinical system maintenance in a national referral context.

    • •Hospital IT and clinical application support
    • •Health informatics foundation in a national referral setting
    Hospital IT systemsWindowsClinical applications