DeskAutomate
Enterprise IT service desk automation with ServiceNow integration, AI ticket suggestions, and identity sync.
Problem
Enterprise IT teams drown in repetitive tickets, manual joiner/leaver processes, and fragmented identity management.
Solution
An automation platform with ServiceNow integration, AI-assisted ticket resolution, SLA monitoring, and AD/LDAP/Azure Entra sync.
My Role
Lead developer and platform architect
Selected contributions
- → Clean architecture with ports and adapters
- → Event-driven workflow engine
- → Immutable audit log
- → Multi-tenant isolation
- → Azure Graph, Intune and Key Vault integrations
Key Features
- ✓ ServiceNow tickets and knowledge base
- ✓ LLM-assisted ticket classification and suggestions
- ✓ Joiner, leaver and modification workflows
- ✓ Default-deny JWT RBAC
- ✓ AD, LDAP and Azure Entra sync
- ✓ Microsoft Teams bot integration
- ✓ Immutable audit trail
Product screenshots
The same experience adapts across desktop, tablet and mobile breakpoints.
Results & Maturity
Production-ready ITSM automation platform with Helm deployment, ServiceNow and identity integrations, and human review gates for AI outputs.
Lessons Learned
- AI suggestions must have human review gates for enterprise trust
- Identity sync errors need graceful degradation, not hard failures
- Audit trails are non-negotiable for enterprise buyers
Limitations
Enterprise connector credentials and tenant data remain private.
Next stage
Expand ITSM connector coverage and production hardening.
Related
Interested in this kind of work?
Let's discuss how I can help your team build production SaaS platforms.