Senior Service Desk Engineer · United Kingdom
Senior Service Desk Engineer with leadership and mentorship responsibility in enterprise support, plus health informatics, healthcare systems and automation work while progressing into cloud and platform engineering.
Azure · AWS · Linux · Windows Server · OpenMRS · Python · CI/CD
Technical work
DeskAutomate leads automation, healthcare and platform engineering work.
IT service desk automation connecting ServiceNow, identity systems and LLM-assisted ticket resolution with human review gates, default-deny RBAC and 190+ automated tests.
Architecture
Modular hospital management system covering acute care, diagnostics, pharmacy, billing and workforce.
Healthcare / Open SourceOpen-source NigeriaMRS contributions including DR-TB treatment register updates, TB screening forms and multi-site deployment support.
DevOpsHands-on hybrid SaaS home lab for mentoring upcoming engineers and career switchers through end-to-end SaaS application workflows, customer-centric support and balanced technical expectations.
Career
Health Informatics → Technical Leadership → Enterprise Support → Automation → Cloud and Platforms
Senior Support
Leading enterprise application support, identity troubleshooting and infrastructure-adjacent service delivery for NHS-facing managed service operations, with responsibility for mentoring colleagues and supporting team leadership on complex incidents.
Enterprise Support
Tier-2/3 support for enterprise applications, infrastructure incidents and access management across multi-site operations.
Technical Leadership
Continued as Health Informatics Team Lead with expanded senior responsibilities, including district-level operations, 3rd-line support, automation and multi-site healthcare system ownership.
Healthcare
Founder & Solutions Architect, part-time
Part-time venture focused on intelligent enterprise platforms across healthcare, automation, identity and cloud.
Contact
Open to cloud, infrastructure and enterprise applications roles.
