ProxiDispatch
Proximity dispatch engine for field engineers, matching ITSM tickets by location, skills, and trust scores.
Problem
IT service desks struggle to assign the right field engineer quickly, leading to SLA breaches and customer dissatisfaction.
Solution
A geospatial dispatch platform with PostGIS matching, multi-tenant RLS, ITSM connectors, and AI-assisted recommendations.
My Role
Lead architect and full-stack developer
Repository: Private
Evidence available
- Architecture overview
- Product screenshots
- CI/CD summary
Private dispatch platform. Architecture diagrams, connector design and sanitised screenshots are available on request.
Evidence links
Key Modules
Architecture Highlights
- → Multi-tenant row-level security
- → PostGIS proximity queries
- → Event-driven connector architecture
- → OpenTelemetry + Jaeger + Prometheus
Key Features
- ✓ Geospatial matching
- ✓ ServiceNow/Jira/Zendesk connectors
- ✓ Stripe/PayPal/Flutterwave billing
- ✓ WCAG 2.1 AA dashboard
- ✓ 9-language i18n
- ✓ AI recommendations
Screenshots
The same experience adapts across desktop, tablet and mobile breakpoints.
Results & Maturity
Core dispatch engine, geospatial matching and ITSM connector architecture implemented; additional service domains documented for phased rollout.
Lessons Learned
- Trust scores need transparency: engineers must understand how ratings affect assignments
- ITSM connector reliability is more important than feature breadth
- Geospatial edge cases (rural areas) need fallback strategies
Limitations
Geospatial matching remains under active refinement for edge cases.
Next stage
Production connector hardening and field-app beta.
Related Projects
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