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Automation SaaSFunctional private solutionProduction-oriented
ProxiDispatch
Proximity dispatch engine for field engineers, matching ITSM tickets by location, skills, and trust scores.
Next.jsReactFastAPIPostgreSQL/PostGISRedisChakra UI
Problem
IT service desks struggle to assign the right field engineer quickly, leading to SLA breaches and customer dissatisfaction.
Solution
A geospatial dispatch platform with PostGIS matching, multi-tenant RLS, ITSM connectors, and AI-assisted recommendations.
My Role
Lead architect and full-stack developer
Selected contributions
- → Multi-tenant row-level security
- → PostGIS proximity queries
- → Event-driven connector architecture
- → OpenTelemetry + Jaeger + Prometheus
Key Features
- ✓ Geospatial matching
- ✓ ServiceNow/Jira/Zendesk connectors
- ✓ Stripe/PayPal/Flutterwave billing
- ✓ WCAG 2.1 AA dashboard
- ✓ 9-language i18n
- ✓ AI recommendations
Results & Maturity
Core dispatch engine, geospatial matching and ITSM connector architecture implemented; additional service domains documented for phased rollout.
Lessons Learned
- Trust scores need transparency: engineers must understand how ratings affect assignments
- ITSM connector reliability is more important than feature breadth
- Geospatial edge cases (rural areas) need fallback strategies
Limitations
Geospatial matching remains under active refinement for edge cases.
Next stage
Production connector hardening and field-app beta.
Related
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